It is possible to cancel your order if it hasn\u2019t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.\u00a0All packages are sent via UPS from our warehouse in London. Your order will be sent within 3 working days after it has been placed.<\/p>\n
The normal delivery time from the package has left our warehouse is:
\n
If nobody is at the address when UPS makes the delivery, a note is left in the mailbox and UPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the UPS note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.<\/p>\n
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.<\/p>\n
The freight charge depends on your delivery address.<\/p>\n
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.<\/p>\n
Freight Charges: EUR 15 \/ USD 20 \/ GBP 13
\nFree delivery over: EUR 135 \/ USD 175 \/ GBP 115<\/p>\n
Freight Charges: EUR 30 \/ USD 40 \/ GBP 25
\nFree delivery over: EUR 200 \/ USD 265 \/ GBP 170<\/p>\n[\/spb_text_block] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/2″ el_position=”last”]\n
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.<\/p>\n
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.<\/p>\n
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
\nAll products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged \u2013 neither can the product. Otherwise it will not be possible to obtain a refund.<\/p>\n
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.<\/p>\n
You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.<\/p>\n
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary \u2013 if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.<\/p>\n
Please enclose a return form with the returned products. You can download the return form here.<\/p>\n
Our return address is:
\nApple Computer Inc,
\n1 Infinite Loop, Cupertino
\nCA, 95014<\/p>\n
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.<\/p>\n[\/spb_text_block] [blank_spacer height=”40px” width=”1\/1″ el_position=”first last”]\n","protected":false},"excerpt":{"rendered":"
[spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/2″ el_position=”first”] Neighborhood maintains full ownership of the products until full payment has been obtained. It is possible to cancel your order if it hasn\u2019t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"aioseo_notices":[],"jetpack-related-posts":[{"id":9888,"url":"https:\/\/beatsoop.com\/index.php\/privacy\/","url_meta":{"origin":9890,"position":0},"title":"Privacy","author":"beatsoop.com","date":"6 June 2013","format":false,"excerpt":"[spb_text_block title=\"Privacy policy\" pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/2\" el_position=\"first\"] All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential.\u00a0Your personal information will not be shared, circulated, nor modified in any way without your previous consent. If you place an order with us,\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1059,"url":"https:\/\/beatsoop.com\/index.php\/shortcodes\/lists\/","url_meta":{"origin":9890,"position":1},"title":"Lists","author":"beatsoop.com","date":"7 August 2012","format":false,"excerpt":"[spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\" el_position=\"first\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\" el_position=\"last\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\" el_position=\"first\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\" el_position=\"last\"] [\/spb_text_block] [spb_text_block pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/4\" el_position=\"first\"] [\/spb_text_block]\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1005,"url":"https:\/\/beatsoop.com\/index.php\/shortcodes\/pricing-tables\/","url_meta":{"origin":9890,"position":2},"title":"Pricing Tables","author":"beatsoop.com","date":"6 August 2012","format":false,"excerpt":"[spb_text_block title=\"Labelled Pricing Table - 4 Column\" pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/1\" el_position=\"first last\"] \u00a0 [\/spb_text_block] [blank_spacer height=\"40px\" width=\"1\/1\" el_position=\"first last\"] [spb_text_block title=\"Labelled Pricing Table - 3 Column\" pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/1\" el_position=\"first last\"] \u00a0 [\/spb_text_block] [blank_spacer height=\"40px\" width=\"1\/1\" el_position=\"first last\"] [spb_text_block title=\"Standard Pricing Table - 4 Column\" pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/1\" el_position=\"first last\"]\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7636,"url":"https:\/\/beatsoop.com\/index.php\/features\/","url_meta":{"origin":9890,"position":3},"title":"Features","author":"beatsoop.com","date":"10 March 2013","format":false,"excerpt":"[blank_spacer height=\"0px\" spacer_id=\"woocommerce\" width=\"1\/1\" el_position=\"first last\"] [fullwidth_text alt_background=\"alt-seven\" el_class=\"mt0 mb0 pb0 pmb0 bt0 no-arrow\" width=\"1\/1\" el_position=\"first last\"] \u00a0The ultimate\u00a0multipurpose eCommerce WordPress theme. Neighborhood is a clean, responsive & retina-ready eCommerce WordPress theme. Built for WooCommerce 2.0+, it includes everything you need to start selling today! \u00a0 [\/fullwidth_text] [blank_spacer height=\"0px\" spacer_id=\"supersearch\"\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"nhood-shop-3hpsV2","src":"https:\/\/i0.wp.com\/neighborhood.swiftideas.net\/wp-content\/uploads\/2013\/03\/nhood-shop-3hpsV2.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/neighborhood.swiftideas.net\/wp-content\/uploads\/2013\/03\/nhood-shop-3hpsV2.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/neighborhood.swiftideas.net\/wp-content\/uploads\/2013\/03\/nhood-shop-3hpsV2.jpg?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/neighborhood.swiftideas.net\/wp-content\/uploads\/2013\/03\/nhood-shop-3hpsV2.jpg?resize=700%2C400 2x, https:\/\/i0.wp.com\/neighborhood.swiftideas.net\/wp-content\/uploads\/2013\/03\/nhood-shop-3hpsV2.jpg?resize=1050%2C600 3x"},"classes":[]},{"id":9886,"url":"https:\/\/beatsoop.com\/index.php\/payment\/","url_meta":{"origin":9890,"position":4},"title":"Payment","author":"beatsoop.com","date":"6 June 2013","format":false,"excerpt":"[spb_text_block title=\"Website security\" pb_margin_bottom=\"no\" pb_border_bottom=\"no\" width=\"1\/2\" el_position=\"first\"] To help ensure that your shopping experience is safe, simple and secure Neighborhood uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. 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